Orders and shipment information

Order & shipment

ORDER

Webshop

You can order in our webshop. You need to register first. After registration you will receive a confirmation email with your personal login information. Beware that this email may end up in your spam box, or if you use gmail in the promotions section. Asha International uses different client groups and will place your registration in a certain client group. This may take up to 1 or 2 hours on business days. After that you can directly order online.

E-mail

The best and most effective way to order is in our webshop, because we have all the information we need from you. If you have questions or simply prefer to order by email you can mail us at info@asha.eu. Make sure you provide us all your information and things we need to take into account so there will be no misunderstandings.

On business days you can reach us from 9.00 – 17.00 (GMT +1) at +31 10 4676747.
If you call outside office hours you can always leave a voicemail. You can also fax your order at +31 10 4677123.

SHIPMENT

Asha International sends the packets with the greatest care in collaboration with the DPD parcel, TNT and Rutex. For express services and overseas services Asha International will consult with you and look for the best option.

If the product your ordered is not in stock we will always consult with you to place a backorder or that the rest of the order is sent first.

PICKUP POINT

You can also pick up your order at our offices in Rotterdam and Hoofddorp. Please do not forget to make an apointment first.

CHANGE OR CANCEL ORDER

If you want to change or cancel an order you can call us during office hours at: +31 10 4676747. Make sure you have your invoice number, client number and the changes you want to make ready.

If you are still on time to cancel the order we will reinburse you the total amount. If you have paid by iDEAL or advanced payment you will receieve the money back in about 5 business days. If you paid with credit card it may take up to three weeks before you receive your money back.

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